Q. Is the fibre line included in the monthly cost?
A: Yes, the price you are quoted is the total price you pay monthly.
Q. Will I have to pay a setup fee?
A. Possibly – this depends on the infrastructure partner. If a fee is applicable, it generally ranges between R999 – R1500.
Q. How long will it take to get connected?
A: If there is fibre infrastructure in your street or complex, this usually happens within 5 working days.
Q. Will a tech come and install my router?
A: Yes, we will get you up and running.
Q. What is an ONT?
A: The Optical Network Terminal is the (usually) white box that gets installed inside your home / office. The terminal connects to the fibre TP (termination point) in the street. It also connects to your wifi router via ethernet.
Q. How do I check for coverage in my area?
A: Just complete the form below. We’ll do the rest and get back to you.